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SHIPPING POLICY

Shipping Policy 

Processing & Shipping Times

  • Orders are processed within 1-3 business days (excluding weekends and holidays).

  • Once shipped, delivery times depend on the shipping method selected at checkout:

    • Standard Shipping: 3-7 business days

    • Expedited Shipping: 2-3 business days

    • Overnight Shipping: 1 business day (if ordered before 12 PM PST)

Shipping Rates

  • Shipping costs are calculated at checkout based on weight, destination, and shipping speed.

  • Free shipping is available for orders over $XX (if applicable).

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking details.

  • If you don’t receive tracking information within 3 business days, please contact us.

Lost, Stolen, or Damaged Packages

  • Lost Packages: If your package has not arrived within 10 business days, please contact us so we can assist in locating it.

  • Stolen Packages: We are not responsible for packages marked as “delivered” but reported as stolen. Please check with your local carrier or neighbors.

  • Damaged Packages: If your order arrives damaged, please email us within 48 hours with photos, and we’ll work to resolve the issue.

International Shipping (If Applicable)

  • We currently ship to [list of countries].

  • Customers are responsible for any customs duties, taxes, or import fees.

  • International delivery times may vary based on customs processing.

Returns & Exchanges

  • Due to hygiene reasons, all jewelry sales are final unless the item arrives defective.

  • Other returnable items must be unused and in original packaging.

  • Return shipping costs are the customer’s responsibility unless the return is due to our error.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.

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