SHIPPING POLICY

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Processing & Shipping Times

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• Once shipped, delivery times depend on the shipping method selected at checkout:

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1 business day (if ordered before 12 PM PST)

Shipping Rates

• Shipping costs are calculated at checkout based on weight, destination, and shipping speed.

• Free shipping is available for orders over $XX (if applicable).

Order Tracking

• Once your order ships, you will receive a confirmation email with tracking details.

• If you don’t receive tracking information within 3 business days, please contact us.

Lost, Stolen, or Damaged Packages

• Lost Packages: If your package has not arrived within 10 business days, please contact us so we can assist in locating it.

• Stolen Packages: We are not responsible for packages marked as “delivered” but reported as stolen. Please check with your local carrier or neighbors.

• Damaged Packages: If your order arrives damaged, please email us within 48 hours with photos, and we’ll work to resolve the issue.

International Shipping (If Applicable)

• We currently ship to [list of countries].

• Customers are responsible for any customs duties, taxes, or import fees.

• International delivery times may vary based on customs processing.

Returns & Exchanges

• Due to hygiene reasons, all jewelry sales are final unless the item arrives defective.

• Other returnable items must be unused and in original packaging.

• Return shipping costs are the customer’s responsibility unless the return is due to our error.