REFUND POLICY

​

Jewelry & Product Returns

Due to hygiene and safety considerations, all body jewelry and aftercare  sales are final. We cannot accept returns or exchanges on jewelry or aftercare items once they have left our shop, ensuring the highest level of safety for our customers.

For non-jewelry items, returns may be accepted within 14 days of purchase if the item is unused, in its original packaging, and in resellable condition. Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.

Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the issue. We will gladly replace the item or offer store credit if a replacement is unavailable.

Tattoo & Piercing Deposits

• Deposits for tattoo and piercing appointments are non-refundable.

• If you need to reschedule:

  • Piercings: At least 24 hours' notice is required to transfer the deposit.

  • Tattoos: At least 72 hours' notice is required.

• Failure to provide adequate notice or missing an appointment will result in forfeiting the deposit.

Cancellations & Refunds

• Order Cancellations: If you need to cancel an online order, please contact us within 24 hours of placing it. Once the order has shipped, it cannot be canceled.

• Service Refunds: We do not offer refunds on completed tattoos or piercings, as these are custom services. However, if you have concerns about the outcome, please let us know—we want you to be happy with your experience!

Store Credit & Exchanges

In cases where refunds are not applicable, we may offer store credit or an exchange at our discretion.

For any questions or concerns, feel free to contact us—we’re happy to help!